Elon Musk takes aim at the customer service industry

The "human touch" in customer service is a myth we can no longer afford. Elon Musk’s Grok Voice 3.0 is already resolving 70% of calls autonomously, outperforming humans in speed, cost, and success. As call centers shrink and displaced workers are forced into lower-paying jobs, it’s clear: human agents are now an expensive liability. If a machine can solve your problem faster and cheaper, why should we care if the human workforce disappears? Is it time to let AI take over entirely?
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